Shipping Policy
At skinkfye, we are committed to providing clear and practical information about the processing, shipping and delivery of customer orders.
This Shipping Policy applies to purchases of Baby Feeding and Nursing, Baby Bath and Daily Care, and Baby Sleep and Travel products made through skinkfye.com.
Please review this policy before placing your order.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding public holidays.
During order processing, we may:
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Verify order and payment information
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Confirm product availability
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Prepare and package products
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Arrange shipment with an available delivery provider
Processing times may occasionally be extended because of product availability, order volume, public holidays, inventory verification or other operational circumstances.
Order processing time is separate from the estimated delivery time.
Once an order has been dispatched, available shipping confirmation and tracking information will be sent to the contact details provided during checkout.
2. Shipping Availability
skinkfye ships to destinations supported by our available shipping and delivery services.
Shipping availability may depend on:
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Destination country or region
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Delivery address
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Product size and weight
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Packaging requirements
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Available logistics services
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Local delivery restrictions
Customers can confirm whether delivery is available to their location during checkout. If a destination cannot be serviced, the applicable shipping option may not be displayed.
3. Shipping Methods and Costs
Available shipping methods and applicable shipping charges may vary depending on the destination and the products included in the order.
Because our collections include baby feeding and nursing accessories, bath and daily-care products, nursery items and travel accessories, shipping arrangements may vary according to product size, weight, packaging requirements and destination.
Available shipping methods and charges will be displayed during checkout before payment is completed, where applicable.
4. Estimated Delivery Time
After an order has been processed and shipped, the estimated delivery time is generally 7–20 business days.
The estimated delivery period begins after the order has been dispatched and does not include the 1–3 business day processing period.
Delivery times may vary depending on:
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Destination country or region
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Carrier availability and transportation schedules
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Customs clearance
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Local delivery conditions
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Public holidays
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Severe weather
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High-volume shopping periods
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Remote delivery locations
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Events outside the reasonable control of skinkfye or the carrier
All delivery timeframes are estimates and do not constitute guaranteed delivery dates.
5. Shipping Confirmation and Tracking
After an order has been dispatched, shipping confirmation will be sent using the contact information provided during checkout.
Where tracking is available, customers may receive a tracking number or tracking link that can be used to monitor shipment progress.
Please allow reasonable time for the carrier’s tracking system to update after the shipping confirmation has been issued.
If you cannot locate your tracking information or have questions about your shipment, please contact:
Customer Support Email:
service@skinkfye.com
Please include your order number when requesting assistance.
6. Shipping Address Accuracy
Customers are responsible for providing complete, accurate and deliverable shipping information during checkout.
Please carefully verify:
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Recipient name
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Street address
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Apartment, unit or building information
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City
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State, province or region
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Postal or ZIP code
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Country
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Telephone number or other delivery contact information
Incorrect or incomplete information may result in delays, failed delivery attempts or returned packages.
If you notice an error after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the information before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
7. Multiple Packages
Products from the same order may occasionally be shipped separately because of:
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Product availability
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Package dimensions
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Product weight
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Warehouse arrangements
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Packaging requirements
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Differences between product categories
For example, a baby bathtub or play yard may have different shipping requirements from a smaller feeding spoon, washcloth or grooming accessory.
If an order is divided into multiple shipments, each package may have separate tracking information and may arrive at a different time.
Receiving one package does not necessarily mean that the remaining products have been omitted.
8. Customs, Import Duties and Taxes
International orders may be subject to customs inspections, import duties, taxes, brokerage fees, handling charges or other fees imposed by the destination country or local authorities.
Unless otherwise clearly stated during checkout, these charges are generally the responsibility of the recipient.
Customs procedures are controlled by local authorities. skinkfye does not control customs processing times or charges imposed by customs authorities, carriers or local governments.
Customs clearance may affect the estimated delivery time.
9. Delayed Shipments
Although we work with available logistics providers to arrange delivery efficiently, occasional delays may occur because of:
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Carrier disruptions
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Customs procedures
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Severe weather
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Public holidays
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Transportation interruptions
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High shipping volumes
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Remote delivery locations
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Incorrect delivery information
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Local delivery restrictions
If tracking information has not meaningfully updated for an extended period or your order has not arrived within the expected timeframe, please contact:
Please provide your order number so that our customer service team can review the available shipment information.
10. Lost Packages
If you believe that a shipment may have been lost, please contact our customer service team.
We may review:
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Tracking history
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Carrier records
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Delivery status
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Shipping address
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Order information
Where appropriate, we may contact the applicable delivery provider to investigate the shipment. Any available resolution will depend on the circumstances and information provided by the carrier.
11. Packages Marked as Delivered
If tracking indicates that a package has been delivered but you cannot locate it, please first check:
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Your mailbox or designated delivery area
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Front, side or rear entrances
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Household members
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Neighbours
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Building management, reception or mailroom
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Information provided by the local delivery carrier
If the package still cannot be located, please contact us with your order number and available tracking information.
12. Damaged Packages or Products
Please inspect your order as soon as reasonably possible after delivery.
If a package or product arrives damaged, defective, incomplete or different from the product ordered, please contact us and provide:
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Order number
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Product name
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Description of the issue
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Clear photographs of the product
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Photographs of the packaging
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Information about any damaged or missing components
Please keep the product and its original packaging until our customer service team has reviewed the request.
Depending on the circumstances and applicable policies, an appropriate resolution may include a replacement, refund or other available remedy.
For further information, please review our Return and Refund Policy.
13. Incorrect or Missing Items
If your shipment contains an incorrect product or appears to be missing an item, accessory, part or component, please contact our customer service team.
Please provide:
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Order number
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Product name
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Description of the issue
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Details of any missing item or component
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Photographs of the products and packaging, where applicable
Our team will review the order and provide the applicable assistance.
14. Order Changes and Cancellations
If you need to request an address change, order modification or cancellation, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate eligible requests before the order enters shipment processing.
Once an order has been processed or dispatched, changes or cancellations may no longer be possible.
If the order has already been shipped, please refer to our Return and Refund Policy after delivery.
15. Returned or Undeliverable Packages
A shipment may be returned to the sender if:
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The delivery address is incomplete or incorrect
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Delivery attempts are unsuccessful
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The recipient refuses the shipment
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The package is not collected when required
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Local delivery requirements cannot be completed
If a package is returned as undeliverable, please contact our customer service team. Available options may depend on the reason for the return and the condition of the shipment.
Additional shipping charges may apply when reshipment is required because of incorrect or incomplete information provided by the customer.
16. Contact Us
For questions concerning order processing, shipping, tracking, delivery delays, damaged packages, missing products or other shipping-related matters, please contact:
Customer Support Email:
service@skinkfye.com
When contacting us about an existing order, please include:
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Order number
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Email address used during checkout
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Product name, where applicable
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Brief description of the issue
17. Company Information
Brand:
skinkfye
Website:
skinkfye.com
Legal Entity:
Shanghai Pianruohong Network Technology Co., Ltd.
Registered Address:
1st Floor, Building 2,
No. 2258 Haikun Road,
Fengxian District, Shanghai, China
Unified Social Credit Code:
91310120MAE7QY8JX8
Customer Support Email:
service@skinkfye.com
skinkfye.com is owned and operated by Shanghai Pianruohong Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination and related e-commerce activities.
Our Shipping Commitment
At skinkfye, we aim to provide clear order information, transparent delivery estimates and dependable shipping support for purchases across our Baby Feeding and Nursing, Baby Bath and Daily Care, and Baby Sleep and Travel collections.
Thank you for shopping with skinkfye.